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Shipping and Returns

Shipping

For reliable and fast delivery we use ground shipping with a flat shipping fee of $5. The usual time to fulfillment is 7 to 10 days. It might take longer if the products are custome made. We, however, keep the customer updated about the shipping date and estimated delivery date. USPS requires a physical address and does not deliver to P.O. Boxes. We strive to offer safe and secure shipping at a fair and competitive price.

Most special shipping needs can be arranged for a fee by contacting customer service.

Delivery time is dependent on 2 factors:

a) Availability of the product - some items will ship within 24 hours, others in a couple days, while some may take as many as several weeks (especially custom products). The availability value is an estimate. We do our best to ship items out as quickly as possible, so we often get orders out more quickly than is noted by the availability timeframe, but please do not count on that.

b) The method of delivery - we use usps ground delivery with a flat delivery fee. For expedite delivery we have several options based on the time of day to be delivered. Please contact our customer care for expedite delivery service.
Additionally, please note that delivery time is also based on business days. For example, if you place an order on sunday, it is impossible for us to ship an item the same day as all the shippers are closed.

We do not profit from shipping. Should you charge rush shipping, or if we are shipping your order internationally, your shipping cost will be exactly the same as we are charged by whichever shipping company is used to deliver your package.

Returns Policy

The original receipt, gift receipt or packing slip is required for all returns and exchanges.

Return period - 30 days for all products , except Non-Returnable Items

Non-Returnable Items - Items that are damaged or abused , Items that are missing accessories .

Pack your return in the original shipping package, if possible, Include the packing slip and return label, and indicate the reason for the return., include all original packing materials, manuals and accessories. And return it to back to the senders address

You can return the item to following address :-

JTX LTD.  
21B Moskovaka str.
FL.3, Sofia, Bulgaria 1000.

REFUNDS

Processing time, refunds, credits
Your refund or credit will be issued back to you within 30 business once we have received your returned item at our warehouse and passes our Quality Inspection. We will send a confirmation email once the goods have been received and then again when they pass the quality inspection. The refund will be issued back to the original method that was used to make the purchase.
 
Please note: It may take up to additional 10 business days for the amount to be credited to your account.


(*) 30 days return period starts from the date of shipping of the product from our warehouse.

(*) The charges on your credit card will appear in USD (U.S. Dollars).

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